Contact information

Dearfinds

We are here to help! Whether you have a question about your order, need help with a return, or just want to say hello — our team is ready to assist you.

Email Support

Order Related Queries For queries related to your order, please share the following details in your email:

  • Your full name
  • Order number
  • Phone number used at the time of order
  • Description of your query or issue (with photos if applicable)

Cash on Delivery (COD) Queries

  • For COD order tracking, delivery issues, or cancellation requests
  • For COD refunds (in case of return): We will process the refund via Bank Transfer or UPI
  • Contact: help.dearfinds@gmail.com with your order details

Prepaid Order Queries

  • For Prepaid order tracking, payment issues, or refund requests
  • For Prepaid refunds: Amount will be credited to the original payment method within 5–7 business days
  • Contact: help.dearfinds@gmail.com with your order and payment details

Returns & Refund Queries

  • Returns accepted within 7 days of delivery for damaged or wrong products
  • Email us at help.dearfinds@gmail.com with photos of the product
  • Our team will respond within 2–3 business days with next steps

Business Hours

  • Monday to Saturday: 10:00 AM – 6:00 PM (IST)
  • Sunday & Public Holidays: Closed (Emails will be responded to on the next business day)

We value your feedback and are always here to help. Thank you for shopping with Dearfinds!